An Alternative Approach to Resolving Conflict

What is Mediation?

  • Mediation is a voluntary confidential process that involves individuals in conflict and a neutral third party (mediator) who helps facilitate a conversation between the disputants and empower them to come up with their own mutually satisfying solution.  Mediators are trained neutrals; they do not take sides, try to uncover the facts, or determine the outcome of the conflict.
  • Mediation gives people the chance to air their grievances.  Intense conflict tends to generate misunderstandings and suspicion; many of these evaporate when the parties are able to talk directly.
  • Because mediation is not bound by the rules of a formal legal proceeding, the parties can bring up whatever concerns them most; they are not restricted to those issues which are the official, public subject of dispute.
  • Center for Resolutions’ mediations often end with a written agreement.  This helps protects the parties from further friction and misunderstandings.

What are the advantages of using mediation?

  • Privacy – all proceedings are confidential.
  • Flexible Scheduling – to avoid the financial hardship of time lost at work, sessions may be scheduled weekdays, evenings or weekends.
  • Convenient Location – mediations are usually held in our office or non-profit or public facilities in your neighborhood or near your business.
  • Minimal Cost – our fee works on a sliding scale.  However, we never turn anyone away for lack of funds.
  • Signed Agreement – When a conflict is settled; an agreement is prepared and signed, with each participant receiving a copy.

With what kinds of conflict is mediation useful?

  • A neighbor – noise, a common driveway, pet.
  • Your ex-partner – child custody, harassment, finances.
  • A family member – care of an elderly parent, sharing a household, hassled with your teenager.
  • People in your organization – trouble working together with colleagues, co-workers, customers, supervisors or partners.
  • Your landlord or tenant – repairs, rent or eviction.
  • Business – broken relationships, difficult clients, payments, quality, repairs.

How do I schedule a mediation?

If you’re experiencing a conflict with another individual(s) contact our office. We’ll help you assess whether or not mediation would be beneficial.

How do I become a mediator?

  • Center for Resolutions usually holds a fall and spring mediation training in-house every year. We can also offer customized trainings for organizations upon request.
  • Basic Mediation training is a 24 hour seminar that involves hands on, dynamic interaction and extensive practice.
  • Through the Basic Mediation Training, participants gain the following skills:
    • Understanding the dynamics of conflict
    • Active listening
    • Asking effective questions
    • Styles of conflict management
    • De-escalating anger
    • Developing interactive strategies for handling conflict
    • Remaining neutral
    • Framing negotiable issues that lead to joint problem solvin
    • Building agreements

To register for our next Basic Mediation Training, click here!

To register for our next Advanced Mediation Training, click here!