This 1-day seminar provides the skills and strategies that will help individuals to manage conflict and to create an improved work climate that promotes increased collaboration and productivity. Workplace conflict is a common challenge among managers and employees. Personality clashes, opposing interests, lack of communication, cultural differences, and performance issues which may lead to problems.
Understanding how to work out conflict in the workplace allows disputants to collectively work together, promoting a more creative and productive work environment. This highly interactive course combines lecture, role play and group activity.
Concepts include:
- Understanding the dynamics of conflict
- Styles of conflict management
- Active listening
- Asking effective questions
- Understanding the cycle of anger
- Strategies for de-escalating anger
- Collaborative problem solving
Upcoming Trainings: 2022 TBD
- Location: Center for Resolutions, 26 E. 4th Street, Media PA 19063
- Course Fee: $250
- PA CLE Credits: 5.5 Substantive (additional $35)
- NASW-PA CEU Credits: 5.5 Credits (additional $35)
- SHRM: This program is valid for 5.5 PDCs for the SHRM-CP® or SHRM-SCP®
