This introductory course teaches a facilitative approach to mediation with a focus on interest-based negotiations. Participants will learn how to navigate the mediation process and necessary skills for facilitation. This is a highly interactive training that includes lecture, group activity and role play for participants to practice and receive hands-on coaching. This training is highly beneficial to attorneys, HR professionals, managers, supervisors, social workers, teachers, and anyone that may oversee conflict. This is a 3-day course offering SHRM, PA-CLE, and PA-CEU credits. 

The Basic Mediation Training workshop builds skills in some of the following areas: 

  • Understanding the dynamic of conflict 
  • Styles of conflict management
  • Active listening 
  • Asking effective questions 
  • Interest-based negotiation
  • Mediator neutrality
  • Rewording techniques
  • Facilitating the process
  • Framing negotiable issues that lead to joint problem solving
  • Building agreements
  • Ethics 

Upcoming Training Dates: 

Summer 2020: June 3, 4 & 5

(Wednesday, Thursday, Friday)

Fall 2020: November 17, 18 & 19

(Tuesday, Wednesday, Thursday)

  • Location: Center for Resolutions, 26 E. 4th Street, Media PA 19063 (Unless otherwise noted)
  • Course Fee: $550
  • PA CLE Credits: 23 Substantive and 1 Ethics (additional $50)
  • NASW-PA CEU Credits: 24 Credits (additional $50)
  • SHRM: This program is valid for 22.5 PDCs for the SHRM-CP® or SHRM-SCP®.

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