This training will benefit mediators and/or professionals who work with conflict and interested in improving their practice. Based on a facilitative mediation model, this training will address a variety of micro-skills that will enhance their practice. This interactive training combines lecture, group activities, and role-play.
Note: Basic Mediation Training is a pre-requisite for this course.
Concepts include:
- Establishing trust: procedural and interpersonal
- Uncovering interests
- Reframing Interests and issues using neutral language
- Strategies for handling assumptions, blame, misperceptions
- The Conflict Triangle: strategies for managing interests
