This engaging and practical ½ day/4 hour training teaches highly effective strategies to manage situations with heightened emotions and challenging behavior. Individuals learn the skills in recognizing the potential and being prepared for conflict escalation while utilizing verbal and non-verbal skills to slow the process. Gain tools in effective communication, active listening, de-escalation of anger, and creating safety. $125 +add $35 for credits (NASW CEUs and PA-CLE available, 4 substantive)

Upcoming Training Dates:

Spring 2020: Tuesday, May 5, 2020 from 8:30 am to 12:30 pm
Winter 2020: Thursday, December 3, 2020 from 12:30 pm to 4:30 pm
  • Location: Center for Resolutions, 26 E. 4th Street, Media PA 19063 (Unless otherwise noted)
  • Course Fee: $125
  • PA CLE Credits: 4 Substantive (additional $35)
  • PA-NASW CEU Credits: 4 Credits (additional $35)
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