Basic Mediation Training 24 hr. Certificate Program
This introductory training is designed for individuals interested in learning the mediation process and developing skills in conflict resolution. Attorneys, social workers, administrators, teachers, clergy, HR departments and others who need to intervene in conflicts will benefit from this seminar.
Participants will learn the mediation process through a collaborative problem-solving model. The training is highly interactive and highlights the concepts, strategies, and skills effective in resolving conflicts including, demonstrations by the instructors and several simulated practice sessions, in which participants can practice.
Attendees Gain Experience in
- Understanding the dynamics of conflict
- Remaining neutral
- Styles of conflict management
- Active listening
- Asking effective questions
- Developing interactive strategies for handling conflict
- Brainstorming for solutions
- Handling special problems
- Building agreements
- Ethical issues
- Framing negotiable issues that lead to joint problem solving
Spring 2018- April 25, 26 & 27, 2018 | 8:30am-5:30pm
Fall 2018- Oct. 31, Nov. 1 & 2, 2018| 8:30 am-5:30 pm
Location- Center for Resolutions
Course fee- $550
PA CLE credits- 23 substantive and 1 ethics (additional $50 fee)
PA-NASW CEUs- 24 (additional $50 fee)
Advanced Mediation Training
This one-day training is designed for professional mediators and other’s who work with conflict and desire to improve their practice and learn advanced mediation skills. Content includes preparing parties for best mediation outcomes, building trust, the art of asking questions, moving parties from positions to interests, and other micro skills. The training is highly interactive combining lecture, group activities and role-playing.
Required- Basic Mediation Training
Spring 2018 – May 16, 2018 | 9am-4pm
Winter 2018– Dec. 5, 2018 | 9am-4pm
Course Fee– $250
PA CLE Credits- 6.5 (additional $35)
PA-NASW CEUs- 6.5 (additional $35)
Conflict Management Strategies for the Workplace
Handling and resolving workplace conflict may be one of the biggest challenges managers and employees face. Some of the primary causes of conflict are poor communication, competing interests, personality clashes, cultural differences, and performance issues. By learning to constructively resolve conflict, we can turn a potentially destructive situation into an opportunity for creativity and enhanced performance. In this 1-day seminar participants will learn how and when to effectively intervent in conflict. Course content includes identifying positions, interests, and issues, conflict theory, styles of conflict management, active listening, de-escalting anger, and collaborative problem solving. Individuals interested in learning key conflict resolution skills to create a more collaborate, harmonious, and productive work environment will benefit from the training.
- Understanding the Dynamics of Conflict
- Styles of Conflict Management
- Anger Cycle
- Strategies for De-escalating Anger
- Active Listening
- Interest-based bargaining
- Collaborative Problem Solving
Spring 2018- March 18, 2018 | 9am-4pm
Fall 2018- Oct. 16, 2018 | 9am-4pm
5.5 PA CLE credits- (additional $35)
5.5 PA-NASW CEUs- (additional $35)
Location: Center for Resolutions
Youth Aid Panel Program
The Youth Aid Panel run by the Center For Resolutions provides an alternative means for first time juvenile offenders at the discretion of an arresting police officer. Volunteers meet with juveniles after a summary-level arrest, such as an underage drinking , curfew violation, marijuana use, sexting or retail theft. The panels are poised to intervene in the lives of these young people as a mentor at the first moment they begin to make poor decisions. After an interview, the panel creates assignments, or resolutions, that upon completion, expunge the child’s criminal record. The assignments are typically composed of educational classes, community service, and individually tailored projects. The Youth Aid Panel Program has the youth and community working collaboratively to shift the youth from the label of “criminal” to feeling empowered, educated, and connected to their community. Our volunteers are trained at the Center in Media and usually meet just once a month.
Each community panelist must complete 9 hours of formal training, which includes the following:
- An overview of the Juvenile Justice System.
- Information about group process, resolution and value clarification.
- Skills in questioning young people, and participating in panel meetings.
Dates: September 12th, 20th, & 26th 2018 (Must attend all training dates)
Time: 6pm – 9pm
Location: Center For Resolutions, 26 E. 4th Street, Media PA 19063
*all training sessions must be attended to be a panelist.
Please contact Reshma Kothari, firstname.lastname@example.org if you are interested in becoming a Panelist or fill out our online application
This training is offered to students in schools and organizations who are seeking to implement a Peer Mediation Program. Peer mediation is a process in which trained youth mediators act as neutral third parties to help their peers in conflict work together to resolve disputes. Student mediators do not make judgments or offer advice, and they have no power to force decisions upon their peers.
Peer mediation is based on a model that empowers youth to prevent, resolve, and transform conflict by developing the attitudes, skills and knowledge to envision alternative options for resolving conflict. Some of the benefits are enhanced problem solving skills, improved peer relations, leadership development, increased self-esteem, and the ability to transfer mediation skills to a variety of settings including family and neighborhood conflicts.
- Understanding Conflict
- The Peer Mediation Process
- Active Listening
- Asking Effective Questions
- Identifying the Issues
- Understanding Biases
- Using Neutral Language
- Brainstorming Options
- Writing Agreements
- Handling Difficult Situations
To learn more about our Peer Mediation Program please contact us at 610-566-7710.