Basic Mediation Training 24 hr. Certificate Program

This introductory training is designed for anyone who is interested in learning or developing skills in conflict resolution. Attorneys, social workers, administrators, teachers, clergy, HR departments and others who need to intervene in conflicts will benefit from this seminar.

Participants will learn the mediation process through a collaborative problem-solving model. This training is highly interactive and highlights the concepts, strategies and skills effective in resolving conflicts including, demonstrations by the instructors and several simulated practice sessions, in which participants can practice.

Attendees Gain Experience in:

  • Understanding the dynamics of conflict
  • Using Neutral Language
  • Developing interactive strategies for handling conflict
  • Handling Emotions
  • Communicating Effectively as a mediator
  • Asking effective questions
  • Brainstorming for solutions
  • Handling special problems
  • Building agreements
  • Ethical issues
  • Framing negotiable issues that lead to joint problem solving

Basic Mediation Training Dates:

Summer Training: June 21, 22, & 23, 2017 | 8:30am-5:30pm

Fall Training:  November 1, 2, & 3 2017 | 8:30 am-5:30 pm

Course fee: $500

PA CLE credits: 23 substantive and 1 ethics (additional $50 fee)
CEU’s for Social Workers: 24 (additional $50 fee)

Click here to Register!!

Advanced Mediation Training

This one-day training is designed for individuals who have experience in mediation and/or conflict resolution. Content includes improving mediation outcomes through party preparation, building trust, tackling emotional escalation, and new micro skills to enhance your practice. The training is highly interactive combining lecture, group activities and role-playing.

Required: Basic Mediation Training and/or practical experience.

Winter 2017 Training- Wednesday, December 6, 2017 | 9 am-4 pm

Course Fee: $200

PA CLE Credits- 6.5 (additional $35)

CEUs for Social Workers: 6.5 (additional $35)

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Youth Aid Panel Program

The Youth Aid Panel run by the Center For Resolutions provides an alternative means for first time juvenile offenders at the discretion of an arresting police officer. Volunteers meet with juveniles after a summary-level arrest, such as an underage drinking , curfew violation, marijuana use, sexting or retail theft. The panels are poised to intervene in the lives of these young people as a mentor at the first moment they begin to make poor decisions. After an interview, the panel creates assignments, or resolutions, that upon completion, expunge the child’s criminal record. The assignments are typically composed of educational classes, community service, and individually tailored projects. The Youth Aid Panel Program has the youth and community working collaboratively to shift the youth from the label of “criminal” to feeling empowered, educated, and connected to their community. Our volunteers are trained at the Center in Media and usually meet just once a month.

Training Requirements

Each community panelist must complete 9 hours of formal training, which includes the following:

  • An overview of the Juvenile Justice System.
  • Information about group process, resolution and value clarification.
  • Skills in questioning young people, and participating in panel meetings.

2017 Schedule

Dates: TBA
Location: Center For Resolutions

*all training sessions must be attended to be a panelist.

Please contact Bridget Carroll at if you are interested in becoming a Panelist or fill out our online application


Conflict Coaching

Conflict coaching is a one-on-one process involving a trained coach who assists individuals in learning to manage conflict effectively and independently through improved communication and conflict resolution skills.


  • teaches individuals to resolve disputes independently
  • prevents conflicts from escalating
  • improves workplace relations and productivity
  • increases individuals confidence and improves  communication and conflict resolutions skills

Seminar content includes:

  • Conflict theory
  • Conflict coaching process
  • Styles of conflict management
  • Communication and conflict resolution strategies
  • Asking effective questions
  • Coach/coachee relationship
  • Perspective taking
  • Understanding the role of power and identity in conflict

Date: TBA

Click here to Register!!

Peer Mediation

This training is offered to students in schools and organizations who are seeking to implement a Peer Mediation Program. It includes the process of mediation, listening, summarizing, agreement building and a variety of cognitive skills within a variety of instructional techniques. Students who complete this training will be able to act as mediators in student-to-student conflict.


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