An Alternative Approach to Resolving Conflict
What is Mediation?
- Mediation is a voluntary confidential process that involves individuals in conflict and a neutral third party (mediator) who helps facilitate a conversation between the disputants and empower them to come up with their own mutually satisfying solution. Mediators are trained neutrals; they do not take sides, try to uncover the facts, or determine the outcome of the conflict.
- Mediation gives people the chance to air their grievances. Intense conflict tends to generate misunderstandings and suspicion; many of these evaporate when the parties are able to talk directly.
- Because mediation is not bound by the rules of a formal legal proceeding, the parties can bring up whatever concerns them most; they are not restricted to those issues which are the official, public subject of dispute.
- Center for Resolutions’ mediations often end with a written agreement. This helps protects the parties from further friction and misunderstandings.
What are the advantages of using mediation?
- Privacy – all proceedings are confidential.
- Flexible Scheduling – to avoid the financial hardship of time lost at work, sessions may be scheduled weekdays, evenings or weekends.
- Convenient Location – mediations are usually held in our office or non-profit or public facilities in your neighborhood or near your business.
- Minimal Cost – our fee works on a sliding scale. However, we never turn anyone away for lack of funds.
- Signed Agreement – When a conflict is settled; an agreement is prepared and signed, with each participant receiving a copy.
With what kinds of conflict is mediation useful?
- A neighbor – noise, a common driveway, pet.
- Your ex-partner – child custody, harassment, finances.
- A family member – care of an elderly parent, sharing a household, hassled with your teenager.
- People in your organization – trouble working together with colleagues, co-workers, customers, supervisors or partners.
- Your landlord or tenant – repairs, rent or eviction.
- Business – broken relationships, difficult clients, payments, quality, repairs.
How do I schedule a mediation?
If you’re experiencing a conflict with another individual(s) contact our office. We’ll help you assess whether or not mediation would be beneficial.
How do I become a mediator?
- Center for Resolutions usually holds a fall and spring mediation training in-house every year. We can also offer customized trainings for organizations upon request.
- Basic Mediation training is a 24 hour seminar that involves hands on, dynamic interaction and extensive practice.
- Through the Basic Mediation Training, participants gain the following skills:
- Understanding the dynamics of conflict
- Active listening
- Asking effective questions
- Styles of conflict management
- De-escalating anger
- Developing interactive strategies for handling conflict
- Remaining neutral
- Framing negotiable issues that lead to joint problem solvin
- Building agreements