This training will benefit mediators and/or professionals who work with conflict and interested in improving their practice. Based on a facilitative mediation model, this training will address a variety of micro-skills that will enhance their practice. This interactive training combines lecture, group activities, and role-play.

Note: Basic Mediation Training is a pre-requisite for this course. 

Concepts include:

  • Establishing trust: procedural and interpersonal
  • Uncovering interests
  • Reframing Interests and issues using neutral language
  • Strategies for handling assumptions, blame, misperceptions
  • The Conflict Triangle: strategies for managing interests

Upcoming Training Dates: 

Spring 2020: April 21, 2020 9:00 am to 4:00 pm
Fall 2020: September 17, 2020 9:00 am to 4:00 pm

  • Location: Center for Resolutions, 26 E. 4th Street, Media PA 19063 (Unless otherwise noted)
  • Course Fee: $250
  • PA CLE Credits: 5.5 Substantive (additional $35)
  • NASW-PA CEU Credits: 5.5 Credits (additional $35)
  • SHRM:This program is valid for 5.5 PDCs for the SHRM-CP® or SHRM-SCP®.

  • In partnership with Good Shepherd Mediation Program:

    Summer 2020: June 12, 2020 9:00 am to 4:00 pm
    Location: 2000 Hamilton Street, Suite 301 Rodin Place, Philadelphia, PA 19130
    Click Here to Register

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