Mediation Program Coordinator

Center for Resolutions (CFR) started offering mediation services in 1981. In addition to mediation, CFR now offers conflict coaching, facilitation, school programs, customized workshops, and conflict resolution trainings for children and adults. Our Youth Aid Panel (YAP) Program, a diversionary program for at risk youth, currently operates in over 25 municipalities in Delaware County. We have approximately 40 volunteer mediators who play an integral role in sustaining our programs.

Job Description    

The Mediation Coordinator will manage all facets of mediation and conflict resolution services to Delaware County residents, schools, district courts, municipalities, and agencies; as well as manage a cadre of volunteer mediators.  The Coordinator will lead trainings and collaborate with co-trainers to develop workshops and trainings on an as needed basis for schools, businesses and organizations.  The coordinator will perform outreach/presentation on an on-going basis.  The right candidate will be an independent, self-starter who is passionate about alternative dispute resolution and enthusiastic about bringing new and fresh ideas to the program.  This position will be 30 hours per week, with some flexibility.

Key Areas of Responsibility

Administering Mediation Program

  • Interview disputants
  • Qualify disputants as candidates for mediation
  • Schedule Mediations
  • Manage records of intake calls and mediation sessions

Managing Volunteer Mediation Program

  • Recruit volunteer mediators
  • Oversee apprentice program
  • Plan and develop continuing education for volunteer mediators

Community Outreach

  • Identify organization and target markets for mediation services
  • Maintain on-going relationships with district justices, DA’s office, police departments, and other agencies.
  • Network with community organizations
  • Public speaking/presentations


  • Collaborate with YAP Coordinator on current and new trainings
  • Co-train with CFR staff and sub-contractors
  • Develop new training courses


  • Maintain databases for mediation and training programs
  • Handle mediation forms
  • Register CLE credits for attorneys and CEU credits for Social Workers
  • Market training with guidance from marketing consultant


  • Proficient in Microsoft Office 365- Outlook, Word, Power Point, and Excel
  • Knowledge of Constant Contact desirable, but not necessary
  • Strong organizational skills; detail oriented
  • Excellent communication skills, both oral and written
  • Effective leadership skills
  • Comfortable working with individuals in conflict
  • Ability to interact with individuals from different ethnic, socio-economic, and religious backgrounds
  • Good with kids
  • Passionate about helping others


  • College degree preferred, but not required if candidate has extensive experience related to mediation
  • Basic Mediation Training and mediation experience a must
  • Supervisory experience preferred
  • Valid driver’s license and ability to provide own transportation
  • Must have own transportation for off-site trainings
  • Ability to lift 30 pounds

*Please submit a resume to Paul Summers, Ex. Director, at psummers@center4resolutions.org

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