This training emphasizes the skills and strategies to effectively de-escalate conflict.
Heightened emotions compromise an individual’s ability to reason and engaging them in a rational conversation often escalates the situation. Learn de-escalation skills and practice with hands-on coaching during this 1-day seminar that includes lecture, activity and role play.

  • Active listening
  • Managed and measured responses
  • Tone of voice
  • Non-verbal cues
  • The cycle of anger
  • Strategies for de-escalating anger
  • Styles of conflict management
  • Asking effective questions

Upcoming Training Dates:

Spring 2020: Tuesday, May 5, 2020 from 8:30 am to 12:30 pm
Winter 2020: Thursday, December 3, 2020 from 12:30 pm to 4:30 pm

  • Location: Center for Resolutions, 26 E. 4th Street, Media PA 19063 (Unless otherwise noted)
  • Course Fee: $125
  • PA CLE Credits: 4 Substantive (additional $35)
  • NASW-PA CEU Credits: 4 Credits (additional $35)
  • SHRM: This program is valid for 4 PDCs for the SHRM-CP® or SHRM-SCP®.
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